DELIVERY & RETURN
We Are Your Favourite Store.
1. Where do you deliver to?
Currently we deliver via the website to all over India. For out of India deliveries simply call us on +91 9016494425 or send us an email at info@casamooy.com and we’ll do our best to arrange a delivery for you.
2. What are your delivery charges?
Our delivery charges vary as each product is different in size and weight. Delivery costs are added on the order processing page once you have added your delivery details.
3. How do I delivery to another address other than my billing address?
You can ship to another address by filling out the desired address on our website under delivery details.
4. Who can I contact for delivery?
You can email us on info@casamooy.com or call us on +91-9016494425.
5. What happens when delivery is attempted and I’m not there?
The team at Casamooy will get in touch with you to schedule a suitable time for delivery. If delivery is attempted after scheduling a suitable time and no one is available to receive the delivery a penalty charge is applicable.
6. Will I receive all items in my order at the same time?
We will try our best to dispatch everything in groups as and when it is ready. But, if you’d like everything together we can arrange for a consolidated delivery will be made in 7-14 days for all instock items.
7. Should I be expected to pay any additional charges?
It may be that certain areas and neighbourhoods require special documentation that have has to obtained for delivery and may attract nominal charges.
8. Why is the delivery charge for multiple cushions so high?
We’re sorry for the inconvenience, our website does not yet have a discount system for multiple cushion deliveries at the moment. While we’re working on them, please call us to get the right quote for delivery charges on cushions.
RETURNS
1. Can I return furniture and bedsheets and other large items at your store?
Most of our Furniture items are custom made to order. We do not accept any returns and all items are final sale if there is no proof of damage at the time of delivery. Customer has to compulsory take a video while unboxing and tearing the seal to show proof of damage at the time of delivery. The customer has 1 month to apply for a replacement/ repair. A refund is not given.
2. My order arrived damaged/defective, I want to have it repaired, what is the process?
We are really sorry if your product arrived damaged. We do use robust packaging but sometimes damage can occur in transit. If the product was damaged during transport, we will take it upon ourselves and have it replaced or repaired. Please make sure you make us aware of the damage at the time of delivery. Once you have signed for an item on delivery it cannot be replaced.
